1. Can you provide samples for free??
A:For your direct experience and comprehension of the product, we are able to provide free samples. It is only necessary for you to assume liability for the shipping cost.
2. How does your factory control product quality? Is there a quality management system in place?
A:Quality is guaranteed via 6 steps and 5 kinds of inspection processes. Additionally, 48-hour load-bearing tests, 48-hour aging tests, and drop tests (80cm above the ground) are carried out by our QC department. Our products have met the European CE standards, UL standards, and ISO9001 system.
3.How to protect the fragile product when it ship?
A:35kg of stiffened foam, 5mm double-layer stiffened carton, wooden case, along with obvious warnings on both the package and the wooden case.
4. What shipping way you use?how long?Cost?Can deliver to doorstep?
A:1. We utilize either LCL or container shipping methods.
2. Shipping costs and delivery time depend on your address.
3. The sample can be delivered to your doorstep.
5. After receiving the product,what should Ido if it was broken?
A:24th x7 online support is ready to handle your problems and resend without delay.